All rented event decor items must be returned on the agreed return date and time. Late returns may incur additional fees. Items should be returned in the same condition as received, accounting for normal wear and tear.
Cancellations require 24-hour notice before the scheduled rental date to receive a full refund. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
Customers are responsible for returning items clean and undamaged. Excessive cleaning fees or repair costs may be charged for items returned in poor condition. Normal wear and tear is expected and acceptable.
All items are inspected upon return. Any damage or missing items will be documented and discussed with the customer. Charges for damage or loss will be communicated promptly.
Refunds are processed according to our cancellation policy. Refunds for damaged items or late returns are handled on a case-by-case basis. Contact us for specific situations.
For questions about returns or cancellations, contact us at online@giftshandboutiqu.cv or +1 (800) 839-0918. We're here to help ensure a smooth rental experience.